Refund and Returns Policy


  1. We do not offer refunds
  2. If you are late arriving at a meet /pick up point and you miss your slot we do not offer refunds
  3. If you have any complaints about your produce please email us here
  4. To order regularly please place an order each week through our booking page

Trail & Huts

  1. If cancelled or changing a booking 15-30 days before arrival date 50% of the total booking amount will be refunded to the customer.
  2. If cancelled or changing a booking 14 days or less before arrival date 100% of the total booking amount will NOT be refunded.
  3. We are happy to move a booking to an alternative date rather than cancel a booking if the new date is available and 14 days notice is provided.
  4. Covid Policy: We are happy to change the date of your booking to a different date if your booking is affected by covid lockdowns or alert levels. It is our preference you have a valid vaccine passport. Please sign in with the covid tracer app at each hut.
  5. Any changes must be sent to us as soon as possible here.

BEFORE YOUR TRIP: Download either the Great Rides or Great Hikes App to your phone, select Welcome Rock Trails and start your tour!

COVID POLICY: We are happy to move your booking or refund you if your booking is affected by Covid restrictions.

WINTER: Riding is not permitted during winter. Walking to the Mud/Slate Huts can be arranged directly with us during winter.

THE TRAIL: The Trail is open for hikers & bikers from 1 October until 30 April.

RED SHED: Open & Available all year round, located near the homestead!

MUD HUT & SLATE HUT: Access these huts along the trail. Slate Hut is 2kms from trail head, Mud Hut is 10kms from trail head.

Thank you for your interest and enjoy your journey!
Tom & Katie